Shipping & Delivery

You acknowledge that the Purchase Services offered by Maysam Mediterranean Food the ‘Delivery Services’ through the use of their own delivery services (the ‘Delivery Service Providers’). In the event that an item is lost or damaged in the course of the Delivery Services, Maysam Mediterranean Food asks that you are to inspect the items upon delivery and let the delivery person know right away.

If we expect a delay in your order delivery, we will notify you (email and/or Phone) about your order status and expected delivery time, as soon as we can. All deliveries are made to the address as given by you, and you will be available in person to receive the delivery.

If you are not available during delivery, we can leave the order at your door if we have your written consent to do so prior to delivery. We will not be responsible if the parcel is reported as missing after delivering the order at your door with your written consent. If you are not available to receive the delivery and we have not received your written consent to leave the delivery at your door, then we will have to re-schedule the delivery. You will be paying for the delivery charges. Delivery charges are based on your delivery suburb. ($15 or more).

If your delivery is to be left where you have given consent, delivery driver will take a photo of where your order was left as proof of delivery. This will be sent to the customer and kept on file by Maysam Mediterranean Food.

UNABLE TO DELIVER YOUR ORDER

In the event that a delivery vehicle is involved in an accident or suffers from mechanical failure, cancellation of delivery, or is no longer safe to drive or we fail to provide the delivery service in any way; The customer specifically accepts unconditionally that the delivery of goods is based on best endeavours of Maysam Mediterranean Food, and therefore agrees that in such cases Maysam Mediterranean Food claims lost business in all cases, therefore no refund of any kind applies. The Customer/s pledges that no legal action will be initiated by it against Maysam Mediterranean Food, its clients, its agents, employees, instructors, and/or personnel, due to any accident or injury or monetary loss sustained during the course of undertaking a delivery of goods.